FAQ Youth Onboarding
Frequently Asked Questions
Annual Fee - Extranet
The annual fee in extranet is made up of both Scouts Victoria annual membership fee ($268) and the added fee the group charges. This will be subject to pro rata.
Joining Fee - Extranet
This should cover costs such as
scarves, district, hall repayment etc and will not be subject to pro rata.
Onboarding Fee
Is the total of annual fee
(after pro rata) and joining fee. This is what will be charged to the parent
when joining & will also be visible on the website for your group.
Website changes
Parent will enquire on website using section and postcode. A list of 10 groups in the area detailing meeting times will be shown (this will show both open and full sections). Parents select group (note full section group cannot be selected) and information about the group will appear eg meeting times and onboarding fees.
Parent can elect to either “join” or “trial” at this stage. Alternatively they can go back and continue looking at other groups in the area.
Join versus trial
If section is open parents can elect to immediately join the group by paying the onboarding fee using a credit card.
Alternatively they can elect to trial their child for 3 weeks at group. Upon joining they would need to pay onboarding fee using credit card.
Group Leaders have the option to extend the trial by a further 3 weeks. They can only do this once and only whilst the first 3 week trial period is still occurring.
Issue Invite
Group Leaders via their Group Admin Page can select “Send Youth Trial Invitation”. When issuing this invite GL can select section, first/second/third child and also if group will issue invite. This invite is for this youth member only and cannot be reused.
Workflow and nil payment option
GLs will have a workflow that will allow them to monitor the trial period. If GLs wish to they can select option to charge parent nil when joining. This will mean group will be invoiced SV membership fee and group then handles the invoicing
Comms to parents/GL/Section
Leaders
A full suite of comms have been prepared that will ensure parents will receive full info packs about joining the group and Scouts, GLs will be advised that a youth member has joined or is trialling and all relevant section leaders will be advised of the new youth member.
Families will receive automatically:
We have created a document on how to upload here.
We have also created an example and a template you can use if you wish. They can be found here.
We have also created an example and a template you can use if you wish. They can be found here.
Trial period
This trial period extends for 3
weeks and can be extended by a further 3 weeks by GL. At end of 3/6 weeks
parent will be given option to join their child into Scouts or leave the trial
having not joined Scouts.
Member Services Team (MST) can
extend trial further if necessary.
Full section
If section in extranet is marked
as full parents are unable to use website to either join or trial. Group
Leaders can issue GL invite direct to these parents to commence process of
joining group.
Money Back Guarantee
SV now offers a one month money
back guarantee to parents. The one month is from when the parent accepted
joining SV during either the join immediately or trial period. Refunds will be
handled by Member Services Team (MST).
Trial period commencement
If trial period commences in
last 2 weeks of a school term then the actual trial date does not commence
until week 1 of the following term. Also over the Christmas/New Year period
trials will not commence until the first week of term 1.
March period
Parents will not be charged any
onboarding fee during the March period. This includes annual fee, SV fee or
joining fee.
Enquiries re onboarding can be
sent to youthonboarding@scoutsvictoria.com.au
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